RETURN POLICY
The prints are handcrafted by order and cannot be returned after purchase, so the products are nonrefundable and we do not accept returns without special reasons that will be decided based on the case.
If the shipment is lost or the product is damaged, it will be replaced or compensated based on the details provided. With such issues contact us immediately via email: katella@katella.fi
Shipping
We ship worldwide with UPS service, in Finland you can choose Matkahuolto or Schenker home delivery.
All prints are delivered in protective tube. If your location is not available for shipping, let us know and we will fix it.
Glass frames are currently only available for delivery in Finland.
The shipping cost is added at check out based on your location.
The print are handcrafted and shipped by Dialab, Finland´s leading Hahnemuhle certified print studio.
Please allow for 14 to 20 business days for shipping and delivery.
Payments
Payments are handled with Stripe, accepting all major debit and credit cards (Visa, Mastercard, American Express…).
Within EU, taxes are included in the price.
If you order from outside the EU you are responsible for any customs duties or additional taxes and costs that may occur. For additional information regarding shipping outside the EU please refer to your customs authorities.
TERMS OF SERVICE
We may email you about your order or account activity. These messages may occur when:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from messages about the purchase or account activity.
We share information with Squarespace, the website platform providing the online store technology so they can send confirmation and update emails to you on our behalf.
When you order something on this website, we collect personal information from you to proceed the order. This includes:
Billing and shipping address
Details relating to your purchase (for example the print size)
Email address
Name
Phone number
At checkout, the website may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
PRIVACY POLICY
We respect your privacy – your information is only used to manage your orders and communicate in order related matters. Read more about how we use your personal data